Relayox

Residential, mobile, and ISP access

Relayox describes its catalog as residential, mobile, and ISP proxies, while its Terms characterize the service as residential proxy access for authenticated customers. That distinction matters when comparing the homepage’s broader catalog description with the Terms’ narrower service description.

The Terms name web scraping, market research, ad verification, brand protection, and quality assurance testing as intended purposes. These are stated use cases, not a promise that a particular site or workflow will accept requests. For a buyer, the practical question is whether the proxy type and targeting controls fit the intended task; the listed purposes alone do not establish that fit.

Targeting meets sticky-session limits

The vendor states that users can target countries, cities, and ISPs; the vendor also says residential and mobile traffic plans include traffic rollover and sticky sessions up to 48 hours. The Relayox homepage lists SOCKS5, HTTP, and HTTPS as supported protocols.

Relayox says sticky sessions last up to 48 hours, subject to IP availability, and do not permanently reserve an IP. That condition makes session continuity limited rather than a permanent assignment. The vendor also states that users may not exceed the concurrency limits assigned to their plans.

The Quality Filter infrastructure carries a 99.5% uptime SLA, according to Relayox’s homepage. The same page says the filter does not guarantee that every website will accept every request. The SLA therefore applies to the stated infrastructure, not to acceptance by each destination.

Traffic packs and trials carry conditions

Relayox’s homepage and legal pages describe different trial offers, so the amounts below are kept separate rather than reconciled. Both pages were checked on 2026-10-31.

• Homepage — $1 for 200 MB for residential and mobile access; one-time per account, crypto only (homepage, checked 2026-10-31).
• Terms — $3.99 for 300 MB, one-time per account (Terms, checked 2026-10-31).
• Refund policy — the $3.99 / 300 MB trial is non-refundable and limited to one purchase per account and natural person (refund policy, checked 2026-10-31).

The homepage separately offers an ISP proxy test for $1 for one day. Relayox’s Terms describe prepaid traffic packs measured in gigabytes, with prices and volumes shown on the pricing page at purchase; prices are displayed in USD. The homepage also says Pay As You Go balances do not expire and new purchases add to existing balances.

The refund policy says payments are processed in USD through third-party providers, including Cryptomus for cryptocurrency payments. The policy covers paid purchases, including trial packs, traffic packs, and add-on traffic. Check the offer and refund terms that apply to the specific purchase before paying.

Check company identity and operating details

Before relying on the service, ask the provider to identify the legal entity behind the offer, its address, and its operating history. These details help establish which party is responsible for the service and its terms.

Clarify how access is authenticated and whether an API is available, documented, and suitable for the intended integration. Ask for the exact plan limits, including assigned concurrency and any other traffic restrictions. These details affect whether a plan fits a particular workload.

Request the proxy types and locations available for purchase, rather than assuming the advertised categories or targeting options cover the required setup. Ask support to specify response expectations and the channels available for routine service questions.

Documented controls cover core proxy work

Relayox lists residential, mobile, and ISP proxies, giving buyers distinct access categories to evaluate against their workload. Country, city, and ISP targeting are also listed, so the advertised controls include location and provider selection.

Residential and mobile plans include traffic rollover and sticky sessions, while the supported protocols are SOCKS5, HTTP, and HTTPS. Those details define several parts of the setup a buyer can check before choosing a plan.

Relayox names web scraping, market research, ad verification, brand protection, and quality assurance testing among its intended purposes. For enterprise, the vendor lists a dedicated pool slice, invoicing, an SLA, and a shared Telegram channel with the team. The enterprise features are distinct from the general proxy controls and should be assessed against the buyer’s operational requirements.

Refund exclusions and account rules narrow use

Relayox’s Terms, acceptable-use policy, and refund policy set conditions on refunds, account access, and resale; the pages were checked on 2026-10-31.

• Refunds exclude used traffic and trial packages; the refund policy also excludes network or payment-processor fees and purchases older than 7 calendar days.
• Relayox says customers must be at least 18 years old and legally able to enter binding contracts.
• The provider may suspend or terminate accounts for breaches, policy violations, nonpayment, legal requirements, or suspected harm; violations may result in termination without a refund.
• Relayox prohibits unlawful use, DDoS attacks, and unauthorized infrastructure testing.
• Reselling requires prior written consent; after a violation, Relayox may forfeit remaining traffic balances and pending refunds, or block future signups from associated identifiers.
• The Terms state that Relayox does not guarantee specific latency, success rates, geographies, or IP pool sizes.

Several details are missing; they are listed under What we could not confirm.

Compare proxy allocation and billing units

Compare providers by proxy type and billing basis, then check how sessions behave during a task. Targeting options and supported protocols affect how access can be configured, while refund conditions and support scope shape the service relationship. Ask each provider to define these terms for the workload before comparing offers.

Fit follows the workload and rule tolerance

Relayox’s stated use cases include web scraping, market research, ad verification, brand protection, and quality assurance testing. The service may fit a workload that can use the listed proxy categories and targeting controls, subject to the plan’s assigned concurrency limits.

The Terms require customers to meet the stated age and contract-capacity conditions. The acceptable-use policy also prohibits unlawful use and specified forms of infrastructure abuse. Buyers should assess those conditions against their intended use before committing.

Questions about Relayox plans and terms

Which traffic can qualify for a refund?

Relayox says eligible unused traffic can be refunded within seven calendar days of purchase. Its refund policy says the calculation is pro rata based on unused traffic, while consumed traffic is not refundable. Trial packs, network or payment-processor fees, and purchases older than 7 calendar days are excluded.

What information should a refund request include?

Relayox asks customers to provide the account email, transaction identifier, purchase date, and reason for the refund. The policy says requests may be sent by email from the registered account address or through Telegram. Providing the listed details gives the provider information it requests to process the claim.

How long does refund processing take?

Relayox states that eligible refund requests are processed within 5 to 10 business days after all necessary information is received. The stated period starts after the provider has the required information, rather than when a request is first sent. The policy does not describe that period as an approval timeframe.

Where does a cryptocurrency refund go?

Relayox says cryptocurrency refunds are sent in the same cryptocurrency and on the same network to the wallet address provided. The refund policy also says payments are processed in USD through third-party providers, including Cryptomus for cryptocurrency payments. Check the destination details supplied with a request before submitting it.

How long can a sticky session remain active?

Relayox says sticky sessions can last up to 48 hours, subject to IP availability, and do not permanently reserve an IP. This describes a conditional session window, not a permanent assignment. Buyers whose workflow depends on continuity should account for the stated availability condition.

Which contact routes does Relayox list?

Relayox lists email for customer contact and provides a separate address for abuse reports. For refund requests, it also lists email from the registered account address or Telegram. Relayox’s acceptable-use policy says it aims to acknowledge abuse reports within 24 hours and investigate legitimate reports within 72 hours.

Proceed only when the conditions fit

Fits if the listed proxy categories and controls match the workload, and the buyer accepts the refund and account conditions.

Probably not if the purchase decision requires a single settled trial offer across the homepage and legal pages.

Main risk… the Terms say Relayox does not guarantee specific latency, success rates, geographies, or IP pool sizes, while the refund policy says trial packs are not refundable.

Sources

Public pages the facts above were taken from, with the date each was read.

• relayox.comchecked 2026-10-31
• relayox.com/legal/termschecked 2026-10-31
• relayox.com/legal/refundchecked 2026-10-31
• relayox.com/legal/aupchecked 2026-10-31

How we put this page together

Editorial team of Affiliate Index. The editors at Affiliate Index wrote this page from the public sources listed above, which were read on 2026-10-31. Nobody tried the service in practice. If a source changes, the page is revised.

Last updated: 2026-10-31

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